AURELION FASHION LTD Shipping Policy

At AURELION FASHION LTD, we are dedicated to providing reliable, transparent, and compliant shipping services for all orders placed on aurelionfashion.com. As the official shipping policy for the AURELION FASHION brand, this document outlines our standardized processes, estimated delivery timelines, and respective responsibilities—designed to meet Stripe’s compliance requirements and ensure a clear, secure shopping experience for our customers. By placing an order with AURELION FASHION, you acknowledge and agree to the terms outlined below.

1. Order Processing Timeline

All orders submitted to AURELION FASHION LTD will be processed within 1 to 3 business days following successful payment verification (in line with Stripe’s payment processing standards). Orders placed on weekends, public holidays, or during promotional periods will initiate processing on the next available business day. Please note that processing times may be slightly extended during peak seasons; we will promptly notify customers of any delays and provide updated timelines to ensure transparency, as required by Stripe’s compliance guidelines for customer communications.

2. Shipping Methods & Estimated Delivery Windows

To accommodate diverse customer needs while maintaining Stripe-compliant service standards, AURELION FASHION offers two distinct shipping options, with delivery timelines varying by your geographic location:

*Delivery estimates are approximate and may be affected by customs clearance procedures, public holidays, or unforeseen logistical disruptions. AURELION FASHION LTD will retain tracking records for all shipments to support Stripe’s compliance and dispute resolution requirements, and will provide customers with access to these records upon request.

3. Shipping Costs & Additional Fees

Shipping fees for all orders are computed during the checkout process, determined by three key factors: your delivery address, the total weight of your order, and your selected shipping method—all displayed clearly to ensure price transparency, a core requirement of Stripe’s compliance standards. Importantly, any customs duties, import taxes, or other fees imposed by the destination country’s authorities are the sole responsibility of the order recipient. AURELION FASHION LTD does not collect or cover these additional charges, and we explicitly disclose this to avoid customer disputes, in line with Stripe’s guidelines for fee transparency.

4. Order Tracking & Documentation

Consistent with Stripe’s recordkeeping and transparency requirements, AURELION FASHION LTD provides full shipment tracking for every order. Once your order has been dispatched, a unique tracking number and detailed tracking link will be automatically sent to your registered email address (the same address used for Stripe payment verification). You can use this information to monitor your shipment’s real-time progress until it arrives at your specified delivery address. If you do not receive tracking details within 24 hours of order dispatch, or if you encounter issues accessing tracking information, please contact our customer service team immediately—we will provide prompt assistance and retain all communication records to support Stripe’s compliance audits.

5. Shipping Restrictions & Compliance

AURELION FASHION LTD currently offers shipping to select international destinations, with restrictions based on three criteria: local customs regulations, shipping carrier limitations, and Stripe’s geographic compliance requirements (to prevent fraudulent activity or regulatory violations). We regularly review and update our list of eligible destinations to ensure compliance with global regulations and Stripe’s risk management guidelines. To avoid delivery delays or non-delivery, please verify that your delivery address is accurate and that we ship to your location before finalizing your order—this step helps us maintain Stripe’s required low dispute and non-delivery rates.

6. Lost, Damaged, or Delayed Shipments

In the event that a shipment is lost, damaged, or significantly delayed (beyond the estimated delivery window), AURELION FASHION LTD will assist you in filing a formal claim with the shipping carrier—retaining all claim documentation to comply with Stripe’s dispute resolution and recordkeeping requirements. Upon verification of the issue (e.g., carrier confirmation of loss or damage), we will offer you two resolution options: a full replacement of your order or a complete refund (processed to the same payment method used for your Stripe transaction, to ensure payment traceability). To qualify for assistance, please contact our customer service team within 7 business days of the estimated delivery date and provide relevant details (order number, tracking information, photos of damage if applicable)—this timeline helps us meet Stripe’s requirements for timely dispute resolution.

7. Shipping Address Accuracy

Customers are solely responsible for providing accurate, complete, and up-to-date shipping information during order placement—critical for maintaining Stripe’s compliance standards and minimizing non-delivery disputes. AURELION FASHION LTD is not liable for delays, non-delivery, additional shipping costs, or disputes (including Stripe chargebacks) caused by incorrect, incomplete, or outdated delivery addresses. If you need to modify your shipping address after placing an order, please contact our customer service team immediately—address changes may not be possible once order processing has begun, and we will retain all communication records regarding address requests to support Stripe’s compliance audits.

8. Contact Information (Stripe-Compliant Disclosure)

To meet Stripe’s requirement for clear, accessible customer support channels (a key compliance criterion for dispute resolution and trust-building), please contact AURELION FASHION LTD for any shipping-related inquiries, concerns, or disputes (including lost/damaged shipments, tracking issues, or delivery delays) using the following official contact details (consistent with our company registration and Stripe account information):

Company Name: AURELION FASHION LTD

Email: ambrin@aurelionfashion.com

Phone: +44 7521533692

Company Address: 465B GREEN LANES, LONDON, ENGLAND N13 4BS

Our dedicated customer service team will respond to all inquiries within 2 business days, and we retain all customer communications to comply with Stripe’s recordkeeping requirements and support any necessary dispute resolution processes.

9. Policy Updates & Stripe Compliance

AURELION FASHION LTD reserves the right to modify or update this Shipping Policy at any time, to align with changes in Stripe’s compliance guidelines, international shipping regulations, or our business operations. Any updates will be published prominently on this page, with a clear revision date—ensuring transparency for customers and compliance with Stripe’s requirement for visible policy updates. All changes will apply to new orders placed after the update is published; we recommend reviewing this policy periodically to stay informed. Additionally, we will retain copies of all policy versions to support Stripe’s compliance audits, as required by their recordkeeping guidelines.

This Shipping Policy is designed to meet Stripe’s core compliance requirements, including (but not limited to) transparent pricing, clear contact information, detailed recordkeeping, timely dispute resolution, and accurate主体 identification. By using our services, you confirm that you have read, understood, and agreed to all terms outlined herein.